There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. At Salem City Schools in Virginia, field trips go above and beyond ...

A law meant to end surprise medical billing has led to large paydays for some surgical assistants, who can earn far more than the doctors they help. By Margot Sanger-Katz and Sarah Kliff The authors ...

With their numbers already in decline, secretaries and administrative assistants face another growing threat: artificial intelligence tools like ChatGPT and Claude that can accomplish aspects of their ...

Using OpenClaw as an example, Mohan said, agents work across multiple steps without human intervention at each turn—meaning it’s much more autonomous than an AI assistant. “If it makes a mistake, it’s ...